Refund policy

At Madicaza, we strive to provide an excellent shopping experience. If you are not completely satisfied with your purchase, we accept returns and exchanges under the following policy:

Returns

Return Period:

You have up to 30 calendar days after receiving the product to request a return.

Conditions for Returns:

• We accept returns of products in any condition: opened, with signs of use, with potential defects, or even new.

• We also accept returns for reasons of regret or dissatisfaction.

Return Process:

To initiate a return, please contact us via email at madicaza@madicaza.com, providing your order number and the reason for the return.

• You will receive a free shipping label to return the product to our store.

• Return shipping costs will be covered by Madicaza.

Refunds

Refund Timeframe:

Once we receive the returned product, we will process the refund within 5 business days.

Refund Method:

The refund will be credited to the original payment method used for the purchase.

Exchanges

Exchange Process:

If you prefer an exchange instead of a refund, please indicate your exchange request when initiating the return process.

Price Adjustments:

If the desired product for exchange has a different value, we will adjust the charge or refund as necessary.

Additional Information

• During high-demand seasons, such as November and December, the return period may be extended by an additional 30 days.

• Customers will not be responsible for any return fees for products returned due to dissatisfaction or regret.

For any additional inquiries, please do not hesitate to contact us via email at: madicaza@madicaza.com.